How We Work
Do you have minimums?
At this time, we are pleased to offer all of our products without any minimum quantities or dollar spend. We do offer volume discounts for partners who order by the case.
Where Can I Get A Price Sheet?
Fill out our inquiry form and we’ll send one to you via email.
What Are Your Case Quantities?
Please contact us directly for the most up-to-date information. Or, if you are a new partner, we will send that over along with your price sheet after you complete our inquiry form.
Do You Offer Training?
Of course! We offer online training to all and can also often accommodate in-person training requests for stores in the Colorado Front Range. Stores who train with us tend to move products faster and have an overall much more positive experience with our brand, so we highly encourage this. We also offer printable marketing materials that are appropriate for customer engagement. Contact us to get your training scheduled!
How Do You Support Retailers?
Working directly with a manufacturer has its advantages! You can always contact us and get a live person to answer questions, assist with any problems, schedule a training, or provide other guidance and information. We know our products better than anyone else and we’re here to help!
Do You Have Any Stand Up Displays or Counter Top Displays?
Not at this time. If this is something you’re interested in, let us know.
Do You Have Product Photos I Can Use For My Website Or Catalog?
Yes! Drop us a note and let us know what you need.
Unfortunately, we’re not able to offer samples or floor models at this time. We do not manufacture trial sized or sample items, only full-sized/packaged retail products.
If you would like to try a product before ordering it in larger quantities, you are welcome to! Remember, we have no minimums. So try it out and see what works best for you and your store.
If you need samples or floor models for your store shelves, please ensure that you order sufficient quantities to use as testers. Most brick and mortar stores find that having some testers helps customers find the perfect product for them. However, everyone’s needs are different.
What’s Your MAP Policy?
At this time, we do not have one for our retail partners. You know your business best and can determine what’s best for you.
Can I Sell EngErotics on Third Party Sites Like Amazon, Ebay or Walmart?
This is strictly prohibited as it damages our brand integrity. You are most welcome to sell on your own company’s ecommerce site or at a physical location.
My Store is Outside the USA. Can I still Be A Retail Partner?
Unfortunately, we are unable to ship internationally at this time.
Can I Legally Sell Your Products?
It is your responsibility to know the laws and regulations governing the area you operate in. Our CBD does not contain any detectible amounts of THC and is tested by a third party laboratory.
Purchasing
How Do I Order?
Log in to our website using your approved wholesale account and start shopping! It’s that easy!
Will You Review My Order?
All orders are subject to manual review and may be subject to adjustment if things aren’t quite right, but please give your order one final look before placing it.
Some Of My Items Are On Backorder. How Does That Work?
You can go ahead and complete your order. The in-stock items will ship right away and the remaining items will ship as soon as they become available. In purchasing backordered items, you are reserving your product from the next manufacturing run. If for some reason we cannot fill your backordered items in a reasonable time frame, you will be notified and we can discuss an agreeable solution. If you require an ETA for your order, please ask before remitting payment.
I Need Much More Than What You Have In Stock. What Happens Now?
Do You Offer Net Payment Terms?
Typically no, but our high-volume partners who require it can put in a request for net terms and it will be considered on a case-by-case basis.
Shipping
Where Do You Ship From and How Long Does It Take?
All of our products are shipped from Colorado, USA. Most orders are dispatched within 48 business hours and your shipping speed and options are selectable at checkout.
Do You Offer Drop Shipping?
Not at this time.
My Items Were Damaged In Transit. Help!
For any shipping related damages, please contact the carrier directly for assistance and also let us know so we can work toward resolution. The carrier who damaged your order is responsible for processing any refunds/compensation. If we shipped your order via Large Order shipping through USPS, it was fully insured and we can assist with the claim. If the order was shipped via your FedEx account, you are fully responsible for retrieving any applicable compensation with them directly in accordance with their agreement with you.
Do You Offer Free Shipping?
No, unfortunately we do not. But we do receive discounted rates through USPS and we pass those savings on to you. We can also ship on your company’s FedEx account.
How Do I Ship to Multiple Addresses?
You will need to place multiple orders; one order per shipping address please. We are unable to ship to multiple addresses on the same order.
Product Support and Information
I Have A Question About A Specific Product.
Please take a look at the webpage for that product as often the answers are there. You may also want to take a look at our general FAQ. However, you are always welcome to contact us.
What Happens If I Get A Defective Product?
It is very rare that defective products are shipped as each one is hand inspected during the manufacturing process. However, if you do have an issue with a product, please contact us so we can make it right.
I Want to Offer Your Soothing Salve Sticks, What Do I Need To Know?
These particular items are designed to melt at body temperature. They must be stored at room temperature or lower and need to be cold packed when shipped in warm weather. We will not replace or refund melted Soothing Salve Sticks that have been handled, stored, or shipped improperly. We have our shipping process down to a science and can and do ship year round. You are responsible for retrieving any Soothing Salve Stick shipments promptly from your carrier. Because of the unique shipping needs of these products, shipping will be expedited.
I Opened a Product and the Safety Seal Came Off; How Do I Get It Back On?
All of our products have safety seals for customer comfort and confidence. They are designed to break away permanently when the cap is removed or the packaging is otherwise opened. Please do not open the customers’ products in advance. If you would like products to use for yourself or as testers, please order additional quantities to satisfy your needs.
Special Requests and Other Questions
I Have A Question Or Special Request.
Great! Let’s talk!
I’m Having Difficulty Using The Wholesale Portal And Would Like Help.
We’re sorry to hear that but we’re happy to assist. Send us a message.
I Found A Bug Or Error.
We appreciate you letting us know so we can address the issue. Send us a bug report.
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